AirSpeed Telecom, a leading provider of high-performance telecommunications products and bandwidth services to enterprise, large businesses and public sector clients, has announced the appointment of Gary Connors as Customer Support and Operations Manager. In this newly-created role, Gary has responsibility for the customer journey and will ensure that the company continues to deliver the best possible customer experience for its clients.
Gary brings considerable knowledge to this new role, with over 10 years’ experience in Customer Service and Sales roles across the retail, IT and telecommunications sectors. In particular, Gary spent seven years in eir, where he worked in a number of senior customer support and operations roles including Customer Service Manager, Sales Operations Manager, as well as a Business Learning & Development Specialist.
Charles O’Reilly, General Manager at AirSpeed Telecom, says:
“We’re very pleased to welcome someone of Gary’s experience and proven calibre to the team. This is a newly-created position and further underlines the fact that AirSpeed Telecom places our customers at the very core of our business. We understand the criticality of delivering a reliable and consistent service and having Gary on board will drive how we continue to adapt to evolving customer needs.”
Gary Connors, Customer Support and Operations Manager at AirSpeed Telecom, says:
“I am delighted to take on this new, pivotal role to support AirSpeed Telecom’s ongoing strategy to drive a superior customer experience to our clients. My remit is to take responsibility for developing our customer care strategy, measuring success and implementing improvements. I’m excited by the challenge and am looking forward to working with the team and our customers.”
Delivering bespoke solutions over fibre, wireless and copper infrastructure, AirSpeed Telecom works with businesses on the island of Ireland across a range of sectors, including financial services, construction, food and beverage and hospitality. Among the clients that AirSpeed Telecom is proud to work with are Chill, Keelings, Manor Farm and Kilsaran.