Many of you will have heard of Voice Over IP (VoIP) or hosted voice, you may have also heard some myths about these solutions. This blog will look at the myths about VoIP and Hosted voice solutions, giving you the facts.
VoIP is secure
Once you and your employees are connected to a secure network there will be no security issues with your phone system.
Voice Quality
There is often a fear that if you move to a VoIP solution, that will mean downgrading the quality of voice calls. This is inaccurate. Again, once you have a good quality internet connection the call quality will not be affected.
Replacing traditional landline
Some people worry that VoIP cannot replace a traditional phoneline, this is not true. A hosted voice solution can do everything your landline does and more.
Keep your own number
You can keep your own number when moving from traditional phone lines to VoIP. This is a major benefit for businesses.
Wireless
Once you have business class connectivity, a hosted voice solution can be used anywhere, whether that’s on your laptop, an app on your phone or a traditional handset. Hosted voice solutions allow you to take calls wherever you are, on whatever device you are using.
Business Intelligence
A major benefit is that calls can be monitored and recorded. You can also monitor productivity which is more important than ever as more people are remote working. Hosted voice gives you a dashboard which allows you to control call flows and ensure that the business operates efficiently.
VoIP can be used to send/receive fax
Many people believe you cannot send or receive fax messages when using hosted voice platform, this is incorrect. Cloud based voice solutions make Unified Communications more accessible, meaning you can operate your business more efficiently.
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