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SLA
AirSpeed Telecom provides a Service Level Agreement (SLA) as standard to all our clients. We are committed to providing reliable, high-quality services on our network. All our customer's links are proactively monitored from our Network Operations Centre. Detailing a number of service performance metrics such as packet loss and port availability, our SLAs guarantee levels of service delivery, availability and network performance.
For more details on our SLAs contact a member of the sales team on 1890-799-899.
One thing we noted was that AirSpeed deployed all of its own staff at all levels, for project management and installation. We weren't dealing with third parties here, and that was a big advantage in this case.
Mike NorrisCTO HEAnet
