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Bandwidth speeds of 20Mbps up to 100Mbps transform the service’s ICT department and enable the roll out of new applications
Interfusion, the managed network services company, together with telecommunications company AirSpeed Telecom has completed a high speed telecommunications network for the Saint John of God Hospitaller Services in a deal worth in excess of €162K.
Saint John of God Hospitaller Services offers supports and services in the areas of mental health, intellectual disability and elderly care. With 17 main sites and many more satellite sites and homes in nine counties across Ireland, its highly dispersed geographical structure made effective ICT delivery challenging.
AirSpeed Telecom’s licensed wireless network is providing the primary connectivity between 16 of the organisation’s sites around the country. Interfusion is providing a complete managed service for the network and a single point of contact to St John of God Hospitaller Service IT staff enabling them to focus on delivering services to their users. Benefits of the new network include bandwidth speeds of 20Mbps up to 100Mbps, enabling the roll out of new applications, a 50% drop off in calls to the organisation’s ICT help desks and a reliable disaster recovery system.
Up until now, the organisation’s ageing leased line infrastructure meant a lack of bandwidth and poor network reliability, restricting the use of existing IT applications. Additionally, a lack of information available from the network hampered the organisation’s ability to plan and deploy services.
Interfusion is now the single point of contact for the charity's IT staff and provides a complete managed service for the organisation's network. Interfusion manages all contact with AirSpeed Telecom, whose Network Operations Centre (NOC) detects, remediates and informs Interfusion of any underlying network issues.
Brendan McCormack, ICT Director with Saint John of God Hospitaller Services, said:
“Previously, we were unable to roll our new clinical applications we had developed. We also had to impose severe restrictions on our users, including small e-mail attachment sizes and periodic blackout periods for everyone but selected users.”
"The contrast between then and now couldn't be greater. Our objectives were to improve resilience and achieve customer-focused service delivery from ICT, and that's what AirSpeed Telecom and Interfusion have helped us do.”
After rollout, end-user calls to the charity's help desk dropped 50% because they no longer have to deal with frustrated users who cannot access e-mail or reach websites. Instead of firefighting, they can progress large-scale strategic ICT projects without concern about running up-to-date software, introducing new initiatives like VoIP, Unified Communications or using remote access tools on the network.
Liam O’KellyAirSpeed Telecom
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